Support & Contact
Need help with Pro KP Astrologer? Choose the relevant topic below and include enough details for us to understand the issue. Please never send passwords, OTPs or full payment-card details.
Primary Support Email
Technical Issues
For crashes, loading problems, chart/tool errors or unexpected app behaviour, please include:
- app version;
- device model and Android version;
- feature or screen affected;
- brief steps to reproduce the issue;
- screenshot where useful.
Billing & Premium Access
For subscription, restore-purchase or premium-access issues, include the plan/product name and the approximate purchase date. Do not send complete card or bank details.
App-store purchases, renewals and refunds may also be subject to the applicable store's billing policies.
Login / OTP / Account Help
For account or OTP-related support, send the email address or mobile number associated with the request only when necessary. Never share the OTP itself or your password.
Astrology Consultation Support
For consultation-order, assignment, report or chat-delivery issues, include the consultation reference/order details available to you and a short description of the problem.
Privacy Requests
For questions about personal information, correction or deletion requests, email us with the subject Privacy Request. We may need reasonable information to verify the relevant account or request.
Feedback & General Enquiries
Suggestions, feature feedback and general questions about Pro KP Astrologer are welcome. Please use a clear subject line so the request can be routed correctly.
Before contacting support
- Use the latest available version of the app.
- Check that your internet connection is available for features that require online access.
- For purchase issues, try the app's Restore Purchase option where available.
- Avoid sending sensitive information that is not required to resolve the issue.
Company & Policies
Pro KP Astrologer is operated under MK Tech Solutions.